Results
Numbers with the working shown.
We count workflows documented, handoffs tested, and unresolved exceptions. Case studies appear here once a client has approved them, not before.
How we define each measure
- Workflows documented
- A workflow counts once it has a written procedure, a named owner, and has been run once by someone other than the founder.
- Handoffs tested
- A handoff counts once a real item has passed between the two systems and the receiving owner has confirmed it arrived.
- Unresolved exceptions
- Anything that still has no owner or no route at the end of a phase. Lower is better; we report it even when it is not flattering.